Popular Questions8 questions you’ve asked us the most in the last 6 months.
What’s your policy on returns?
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process. We do not accept more...
How do I return my order?
We’re all about making online shopping easy for you. So we’ve introduced simple, fast and free methods for you to make your returns. Don't forget that there are a few items that cannot be returned. more...
How do I get a refund if I’ve paid for the order by cash?
If you've paid for your order by cash, you'll receive a Return Voucher worth the full value of your return. These are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop on Shoemartgulf.com. more...
Can I return my Shoemartgulf.com purchases to a Landmark store?
Yes, you can drop off your Shoe Mart returns at any Shoe Mart, Centrepoint, Home Centre, Max, Babyshop, Splash or Lifestyle store across the UAE.
Will I be charged for delivery?
Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 15 for delivery. For Home Centre furniture, shipping charges will be AED 250 if you select Express delivery. more...
Can I change my delivery address after I’ve placed my order?
No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. more...
Do you run offers and promotions on Shoemartgulf.com?
Yes, we regularly run offers and promotions on Shoemartgulf.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox. more...
Are the prices on your website different from the prices in-store?
Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.